What should I do in case of loss or theft? Who should I contact?

In case of the loss or theft of your season Bike Pass, the first thing you need to do is contact the season pass customer service department via web form so they can block the pass and avoid possible fraudulent use. Next, you need to go to one of the resort’s authorised ticket offices so we can issue a duplicate pass, on payment of a card issuance and administration fee of €20, so you can continue using it. You’ll find step-by-step instructions in section 1) of the resort’s internal regulations.