FAQ

In case of the loss or theft of your season Andorra Pass, Nord Pass or Mountain Pass, the first thing you need to do is contact the season pass customer service department via email nordpass@grandvalira.com so they can block the pass and avoid possible fraudulent use. Next, you need to go to one of the resort’s authorised ticket offices so we can issue a duplicate pass, on payment of a card issuance and administration fee of €20, so you can continue skiing. You’ll find step-by-step instructions in section 1) of the resort’s internal regulations.

If you bought a season pass for the 2021-22 season which was not fully or partially reimbursed, the renewal discount will be applied automatically when you buy the new pass online or at a ticket office, as long as you log in with the email associated with your My Grandski account.

If you had the Pal Arinsal, Valls de Nord or Ski Andorra pass for the 2021-22 season, you need to find the number printed on the back of the pass. You need to enter this number when you register, at the point when asked if you have a 2021-22 season pass. You will have to check Pal Arinsal or Ski Andorra and enter the corresponding number to obtain your 5% discount on the end price.

If you do not have the physical pass, you can ask for the number at the following contact email addresses:  clients@vallnord.com or  skiandorra@skiandorra.ad

Previous Grandvalira and Ordino Arcalís customers should not re-register, to ensure the discount is correctly applied to online purchases. If you cannot remember your password, contact the season pass team via the email nordpass@grandvalira.com

Please note: the renewal discount does not apply to those over 70 years of age.

Ski insurance must be purchased with your season pass or, in all cases, before you ski for the first time. Insurance cannot be added once your Ski Pass has been used. You can check the coverage at: www.creditassegurances.ad.

Remember, you can also take out ski insurance with the new season Mountain Pass (€59).

If you suffer an injury, with both the Andorra and Nord Passes, it is important to let us know as soon as possible via email nordpass@grandvalira.com  . If you won’t be able to ski again for the rest of the season, we’ll assess the best form of compensation.

When is it applied? It is applied in the event of injury or illness that prevents your from skiing.

How does it work? A compensation voucher will be issued that can be used for the 2023-24 season, depending on your use of the current season pass.

For lower rates, such as for the Mountain or Andorra Resident Passes, compensation will be applied depending on the type of season pass and the amount paid.

Please note: Remember that you must provide the pertinent medical reports and your season pass for the compensation to be processed. These conditions only apply to customers who suffer an injury.

Paying for your season pass in instalments allows you to spread the expense over three convenient payments, with no additional interest or cost. This benefit only applies to online purchases. The amount for the first instalment (50% in the Early Booking period and 40% in the promotional price period) of the total purchase price will be charged to the customer’s bank card. The following two instalments (25% in the Early Booking period and 30% in the Promotional Price period) will be charged to the account associated with the credit card the customer uses for in the online season pass purchasing process

Bear in mind that if your card is due to expire, or if you request a duplicate or cancel the card, you will have to contact us using email nordpass@granvalira.com  and let us know. Otherwise the season pass will be automatically blocked, as it will not be possible to charge the remaining instalments. The system will always save the last card entered in the customer’s account.

Season ski passes obtained online are issued in person to the purchaser at Grandvalira Resorts facilities, as indicated during the purchasing process (you will need to show the reference number generated during the process).

The purchaser will also need to show a suitable personal identity document with a photograph to prove their identity (passport or national identity document). If another person goes on behalf of the purchaser, they will need an authorisation signed by the purchaser and a photocopy of their passport or national identity document.

With the season pass, you can obtain a 10% discount in services at Grandvalira and the Ordino Arcalís and Pal Arinsal resort, along with attractive benefits outside Grandvalira Resorts. Check them out regularly on our website.

Families who purchase three or more season passes receive exclusive benefits and discounts. A 25% discount is applied to the third family pass, which can be accumulated with the renewal discount during the Early Booking and Promotion periods (5%).

Bear in mind that the discounts are applied only to the spouse and direct offspring of the purchase holder, from  the third pass onwards, if the first two are adult or junior. Furthermore, this discount is only applicable to purchases made by a holder for a single purchase. Grandvalira will not apply the family discount for purchases with other holders even if the family relationship conditions are met.

Please note. Season  Mountain Pass , Freestyle, Senior, Andorra Resident (all parishes) and Sunday Passes are excluded.

To pick up your invitation, you will need to enter the season pass purchase website and go to the invitations section. Using the reference number provided, you can collect your invitation from any of the ticket offices at Grandvalira Resorts, bearing in mind the following information:

ANDORRA PASS invitations:   these can be used at the Grandvalira, Ordino Arcalís and Pal Arinsal resorts.

NORD PASS invitations: these can be used at the Ordino Arcalís and Pal Arinsal resorts.

Invitations from the website can be requested once the current season has begun.

Please note: When requesting the Reimbursement Guarantee, the invitation counts as one day of skiing.

You can directly access the Grandvalira resort with your Nord Pass for 2 days if you have an Andorra Resident Season Pass and for 4 days if you have a non-Andorra Resident Season Pass.

No, invitations expire with their season of validity.

Remember that your season pass is for personal, non-transferable use and is subject to the law on ski resorts and cable transport facilities 9-1-2000 (BOPA of 6-12-2000). If you give your pass to another person and they are stopped by our security teams, the person using the pass in the resort will automatically be issued a fine. Additionally, the pass will be withdrawn and will be returned under any circumstances during the 2022-23 ski season.

Should you sell your season pass and this is discovered by Grandvalira Resorts, the pass will be automatically blocked and withdrawn and will not, under any circumstances, be returned to the season pass holder.

You can access My GrandSki whenever you like using your customer details. If you can’t remember the password, select “I’ve forgotten my password” and we will issue you a new one.

My GrandSki is a single customer identification register. With your My GrandSki account, you can merge your data and connect to all our services and sales channels with a single click: Wi-Fi, app, season pass, newsletter, Plus+ Ski Pass, online purchases and more. It’s quick and easy.

Yes, for the 2023 summer season you can access the bike park in Pal.

When the 2022-23 season has ended, we recommend that you keep your pass. At Grandvalira Resorts all the passes can be topped up. This means the same card can be used for future occasions.

The pass does not have your photo on it, but it is registered in our system for security reasons. The season pass continues to be personal and non-transferable, and is subject to the law on ski resorts and cable transport facilities 9-11-2000 (BOPA of 6-12-2000). Also remember that the resort carries out regular pass checks at different points in the skiable area. If another person uses your season pass, it will be withdrawn definitively.

When is it applied? It will be applied to online purchases in the Early Booking and Promotion Price sale period, when the user has skied for less then 5 days by the time the resort closes.

How does it work? The customer will only have to pay for the days’ skied at the ticket office price and the remaining difference in the price of the season pass will be reimbursed to the credit card used for the purchase.

When can I request it? You can request it during the current season and until 16 April 2023.

Please note: The season pass renewal discount will be lost if you the Reimbursement Guarantee is applied.

When applying the Reimbursement Guarantee, the invitation counts as a day skied and will be deducted from the total amount paid for your Season Pass.