Conditions of the North Pass for the 2022-23 season
1. CONDITIONS OF THE BENEFITS FOR 2022-23 NORD PASS ONLINE PURCHASES:
1/ Renewal discount:
Ordino Arcalís and Pal Arinsal rewards the loyalty of skiers who were holders of the Grandvalira, Ski Andorra, Ordino Arcalís, Valls del Nord and Pal Arinsal 2021-22 Season Pass.
Skiers can enjoy a 5% discount when renewing their Season Pass in any of the sales periods for the 2022/23 Nord Pass. Remember that when making the purchase, you do not need to register again as a new customer, just recover your email address or ask for your password through the same platform.
If you held a 2021-2022 Pal Arinsal, Valls del Nord (with Pal Arinsal support) or Ski Andorra Season Pass, look for the series number printed on the back of the pass. To apply the 5% for renewal when purchasing online , if you had a Pal Arinsal or Valls del Nord season pass with the Pal Arinsal logo for the previous season, select PAL ARINSAL in your profile. Then, in order to continue with the purchasing process, you will need the WTP number printed on the back of the pass.
If you had a SKI ANDORRA pass, select the same group in order to get the renewal discount. In this case, you will need the Wi-Fi code to continue with the purchase, which you will find printed on the pass.
If you cannot find the series number, request it by sending an email to the Pal Arinsal or Ski Andorra team at clients@vallnord.com or skiandorra@skiandorra.ad, respectively.
Note: This discount does not apply to season Nord Pass Senior Gold +70 and Mountain Pass for the FAM members (Andorran mountaineering federation).
2/ Family discount:
Benefits for families that purchase three or more Nord Pass season passes. Discounts only applicable for spouses and direct descendants of the person making the purchase. The discount only applies from the third ski pass onwards, provided that the first two are adult or junior ski passes.
Third and subsequent family ski passes: 25% discount.
Please note: This discount applies only to purchases made by a single pass holder in a single purchase. Nord Pass will not apply the family discount to purchases with different pass holders even when family conditions are met.
Note: This does not apply to the Mountain Pass, Freestyle, Senior, Andorra Resident (all parishes) season passes
3/ Paying in instalments:
The Nord Pass can be paid in three interest-free instalments, at no additional cost.
Application period for payment in instalments: Only those purchasing online with a credit card between 1 septembre and 8 December 2022, (both dates inclusive) may choose the option to pay in instalments. Applicable to the total amount of the purchase.
Instalment amounts:
For purchases in the Early Booking sales period (1 september 2022 to 30 September 2022): An initial payment of 50% of the Season Pass’ total purchase amount will be made at the time it is purchased online; a second payment of 25% of the total purchase amount on 30 September 2022; and a third payment for the remaining 25% of the total purchase amount on 30 November 2022. The payment in instalments for the Season Pass is interest-free, provided that payments are made on time.
For purchases in the Promotional Price sales period (1 October 2022 to 8 December 2022): An initial payment of 40% of the Season Pass’ total purchase amount will be made at the time it is purchased online; a second payment of 30% of the total purchase amount on 3 January 2023; and a third payment for the remaining 30% of the total purchase amount on 3 February 2023. The payment in instalments for the Season Pass is interest-free, provided that payments are made on time.
Nord Pass will charge the instalments directly to the bank account associated with the credit card used for the initial purchase. In the event of changing card during the season, the instalments will be charged to the last associated card. Note: the instalments are calculated based on the total amount of the purchase and no interest or additional costs will be applied. Please keep in mind that if your card expires, is lost or is cancelled, you will have to get in touch with our Season Pass Department via email nordpass@grandvalira.com as soon as possible to update your information. This way, you will avoid having your pass blocked and you will be able to continue skiing.
Warning: Grandvalira Resorts reserves the right to temporarily suspend season passes of holders and/or other parties included in the purchase if the corresponding instalment is not paid on the due date. Furthermore, Grandvalira Resorts reserves the right to not reactivate these ski passes in the event of late payment. For further information, see the conditions of payment in instalments.
Please note: You can pick up the passes at any Ordino Arcalís and Pal Arinsal ticket office when the resort opens or at the Illa Carlemany Shopping Centre as of October.
Further information via our email nordpass@grandvalira.com .
4/ Refund guarantee:
Grandvalira Resorts guarantees the skiing days for 2022-23 Nord Season Ski Pass customers. Customers who purchase the Season Ski Pass online prior to 8 December 2022 with a credit card and who have skied less than five days prior to the closure of the resort will only pay for the days skied.
Grandvalira Resorts commits to refunding the proportional part of the Season Pass’ total amount. The days skied will be charged at the rate of a one day ski pass from ticket office . Customers may request this benefit during the season and before 16 April 2023 through our email nordpass@grandvalira.com
Requests submitted after the abovementioned date will not be accepted even if they meet all the requirements. Grandvalira Resorts will make the refund to the same credit card used in the initial purchase before 26 May 2023.
Please note: This benefit is not valid for purchases made at ticket offices. Grandvalira Resorts will not provide a refund if the customer has skied more than five days or if a refund request is related to an accident on the slopes, pregnancy or illness. However, there is an alternative compensation policy for the customer. If you have skied less than five days, contact us via our web form before 16 April 2023 to process the compensation.
2. 2022-23 NORD PASS PRICE CONDITIONS:
1/ Junior (12-17): born between 2005 and 2010. Supporting documentation required.
2/ Child (6-11): born between 2011 and 2016. Supporting documentation required.
3/ Junior and Children Andorra Residents: these modalities receive an Andorra Pass with access to Grandvalira, Ordino Arcalís and Pal Arinsal. It requires presentation of an Andorran passport or Comú residence certificate.
4/ Senior (65-69): born between 1953 and 1957. Supporting documentation required.
5/ Baby: Ordino Arcalís and Pal Arinsal understands “Baby” as children born in 2017 or after, at the time of purchasing the service. Supporting documentation required.
6 / Senior from 70 to 74 years old: born between 1948 and 1952.
7/ Senior over 75 years old: born between 1947 or earlier.
8/ Alt Urgell Resident: supporting documentation + municipal registration certificate required.
09/ Andorra Resident: requires presentation of an Andorran passport or Comú residence certificate.
10/ Mountain Pass: As of the 2022/2023 season, the foot pass will become the Mountain Pass. It is a global pass that allows practicing snow sports other than alpine skiing at the Grandvalira, Ordino Arcalís, Pal Arinsal and Naturland resorts. It is a pass valid for both the winter and summer seasons
On presentation of the Andorran Mountaineering Federation card, the reduced price of €160 will be applied
Family Discount: only available for spouses and direct descendants of the person making the purchase. The discount only applies from the third ski pass onwards, provided that the first two are adult or junior ski passes.
Third and subsequent family ski passes: 25% discount. This discount applies only to purchases made by a single pass holder in a single purchase. Grandvalira Resorts will not apply the family discount to purchases with different pass holders even when family conditions are met.
Note: This does not apply to Mountain Pass, Senior, Andorra Resident (all parishes) ski passes.
Renewal discount: 5% discount applicable when renewing the 2021/22 season pass. Note: the modalities of the Alt Urgell Resident Season Tickets are excluded. This discount does not apply to +70 Season ski passes.
An additional 20% discount will be applied when presenting the Andorran Mountaineering Federation card.
Persons with disability: 20% discount on season passes, applicable upon presenting a disabled card or proof of a disability of more than 33%. This discount may only be applied to the cardholder and to purchases made at ticket offices. Please note: No discounts or compensation will be applied after the Nord Pass been purchased, whether online or at Ordino Arcalís’ and Pal Arinsal’s ticket offices. This discount cannot be combined with the Early Booking discount.
3. INTERNAL REGULATION
If you have a Nord Pass (annual pass), take into account the following information.
The Nord Pass is the property of NEUS DEL VALIRA S.A.
The annual pass is personal and non-transferable. It may be requested for verification by any person authorised as a Grandvalira Resorts employee. Carrying a pass of which you are not the owner is considered a fraudulent act by both the carrier and the owner. This act may result in a financial penalty or a report to the police.
Grandvalira Resorts is not responsible for refunding an annual pass due to climate issues during the season. Alternatively, it commits to considering possible suitable compensation for its customers.
1) Loss or theft of the pass:
Grandvalira Resorts reserves the right to issue, or not issue, a duplicate pass. It will study each case individually.
To block your lost or stolen ski pass, please contact us via our email nordpass@grandvalira.com or drop by any of our Ordino Arcalís and Pal Arinsal ticket offices.
Where Grandvalira Resorts authorises a replacement Nord Pass, this will be issued directly at the ticket offices. Issue of a replacement pass involves an administration fee of €20 to be paid by the customer.
Grandvalira Resorts will not issue any invitation to ski during the process of authorising a duplicate. If the customer wishes to ski, they must purchase a day pass at the ticket office, without obtaining any later refund by Ordino Arcalís and/or Pal Arinsal.
2) Not having the annual pass (e.g. left it at home)
Ordino Arcalís and Pal Arinsal will not issue any complimentary passes to customers who fail to present their annual pass, for whatever reason. Should the customer wish to ski, they must purchase a day pass at the ticket office at the RRP, or request a duplicate of their Nord Pass (€20 per duplicate). Ordino Arcalís and Pal Arinsal will not subsequently refund any monies paid in either of these cases.
3) Accident / pregnancy / illness or various other causes:
Grandvalira Resorts will not make any kind of cash refund where more than 5 skiing sessions have been enjoyed.
Grandvalira Resorts has ski insurance available for its customers, which must be taken out before the first skiing session. We recommend reading the coverage of the same.
Grandvalira Resorts commits to studying each case on an individual basis always once the ski pass is returned together with the corresponding medical certificate.
Regulation based on the new law on mountain resorts of 09/06/22 published in the BOPA on 22 June of this year. Source: www.bopa.ad
4. COMPENSATION POLICY FOR 2022-23 NORD PASS CUSTOMERS IN THE EVENT OF PREGNANCY, ACCIDENT ON THE SLOPES OR ILLNESS:
Dear customer,
If you have not been able to enjoy the Snow as much you would have liked this season, don’t worry, we will compensate you for having missed out on the snow!
Grandvalira Resort offers all of its customers that have become pregnant, had an accident on the slopes, or become ill a discount voucher for the following season which may be redeemed when purchasing any of the 2023-24 Grandvalira Resorts Season Passes. This voucher may only be used for the season immediately after the one in which the compensation was requested. If, for any reason, the Season Pass for the following year cannot be used, please contact us via our email nordpass@gmail.com to explain the situation before the end of the 2022-23 season.
You won’t be left out wanting snow!
1/ Discount vouchers:
Discount vouchers are only valid for Season Pass customers that have skied 14 or less days in the season (according to type of pass) and that cannot continue to do so for the remainder of the season due to pregnancy, an accident on the ski slope or illness. Important: the Nord Pass may not be used as a foot pass, once the accident, disease or pregnancy has occurred. All lifts/descents in the resort’s elevators are counted as a day of skiing and thus affect the compensation ratio. Discount vouchers are personal and non-transferable and only apply to the affected pass holder. Under no circumstances may the voucher be exchanged by a person other than the holder of the Nord Pass. Compensation terms are established according to the number of days skied during the season regardless of the last date that the customer stopped skiing.
Important: The compensation vouchers for the 2022-23 season are personal and non-transferable. If you wish to use them during the Early Booking sales period, Grandvalira Resorts will not refund the difference of the price or allow a transfer to a friend or family member.
How many days skiing have you enjoyed during the 2022-23 season?:
- 1 – 2 days skied: The customer may choose between benefiting from the Refund guarantee (see the conditions that apply in section 1 of this document) or request a discount voucher for 100% of the value paid for the purchase of the 2023-24 Nord Pass (holder only).
- 3 – 9 days skied: The days skied will be charged at the rate of a one day ski pass at the ticket office , and a discount voucher will be issued for the difference of the 2023-24 Nord Pass’ amount.
- 10 – 11 days skied: A discount voucher will be issued for 10% of the amount of the 2023-24 Nord Pass (ski pass holders only).
- 11+ days skied: If 12 or more days have been skied, Ordino Arcalís and Pal Arinsal will not issue a discount voucher as it considers that the ski pass holder has received sufficient services in return for the purchase of the ski pass, and therefore offers no compensation to the pass holder.
IMPORTANT:
Seasonal passes, such as Resident, will be considered as used based on the amount paid by the customer and divided by price for a one day ski pass at the ticket offices).
The Season Pass customer service department must be contacted between 2 December 2022 and 16 April 2023 (both inclusive) to request the discount voucher.
In order to process the discounts, the user must provide the required documentation and/or medical reports as well as the pass holder’s Nord Pass. The Season Pass Department will determine the type of discount that each customer shall receive in accordance with the aforementioned discount policy. These discount vouchers are personal, non-transferable and will only apply to the affected holder. Under no circumstances may the voucher be provided to any person other than the holder of the Season Pass. The Season Pass Department reserves the right to refuse requests made during two consecutive seasons, but commits to study each case.