FAQs_en

When does the Bike Park open?

The Bike Park opens for the 2022 season on the 10^th of June. The opening calendar is as follows: 10^th-12^th June, 17^th-19^th June, 24^th June to 10^th July, 18^th July to 11^th September, 17^th-18^th September, 24^th-25^th September, 1^st-2^nd October, and 8^th-12^th October.

What are the opening hours of the Bike Park and Customer Service Offices?

The opening hours of the Bike Park and Customer Service Offices are from 10:00am to 6:30pm on the following dates: 10^th-12^th June, 17^th-19^th June, 24^th June to 10^th July, and 18^th July to 11^th September.

The opening hours of the Bike Park and Customer Service Offices are from 10:00h to 17:00h on the following dates: 17^th-18^th September, 24^th-25^th September, 1^st-2^nd October and 8^th-12^th October.

For more information, the opening hours of the Customer Service Office are from 9: 00 am to 18: 00 pm from Monday to Friday, telephone number +376 878 000.

What is necessary to use the Bike Park?

First, the most important thing is to have a bike that is suitable for enduro or downhill riding (with good damping), an approved full-face helmet and protective gear. You can rent all the necessary equipment in the local shops. Likewise, to use the different circuits and lifts, it is necessary to purchase the Bike Pass. This does not include any other service.

Warm up on the Pump track, download the map, and start to make your first contact on the green tracks, before you start on the rest of the routes. We recommend you book some lessons at our Bike School if you don’t have any previous experience.

Where can I buy the Bike Pass?

You can buy the Bike pass online on our website (you will get a 10% discount if you buy it in advance): www.shop.vallnordpalarinsal.com You can also buy it at the 24-hour ticket machines in Pal and La Massana. During working hours, at the customer service offices in the Planell Building in Pal, at the La Massana cable car ticket offices or at the Tourist Office in the Fontetes Square above the La Farrera Negra Parking (La Massana).

What is the price of the Bike pass?

You can buy a 1-day Bike Pass for €33 for adults (from 16 years old). If you buy the pass for more days, you can save between €2 to €10.50, depending on the number of days of the pass. Also, children from 6 to 15 years old, and seniors over 65 years old, have a cheaper rate.

The price of the Bike season pass is €243 for new customers, €185 for repeaters and €125 for residents.

What does my ski pass include?

The ski pass includes all the tracks and lifts of Pal Arinsal Bike Park Andorra.

What types of season pass can I use to access the Bike Park?

You can access the Bike Park with the Bike 2022 Season Pass, or with the Ski&Bike 2021/22 Season Pass.

Can I stay overnight in the resort parking lot? 

Motorhomes or campervans are only allowed to spend the night in the Caubella parking lot for a maximum of 48 hours, caravans or motorhomes towed by car are not allowed. There is an authorised area, but there are no electricity, water, or waste collection points.

If a member of the station staff asks for the motorhome to be moved, the owner of the vehicle will have to change location.

It should be remembered that it is forbidden to make fires or bonfires on the ground and to camp in tents either on the asphalt or in the forest.

What are the benefits of the “Crèdit Assegurances” insurance offered by the resort?

Pending the new conditions.

What is the code of responsibility for Bike Park users?

• Always keep your bike under control.
• Do not stop in areas where you could be an inconvenience to others or where you are not visible.
• When entering a junction, look in all directions and check that there are no riders on the track.
• Stay within the marked areas and respect the Bike Park signs.
• To ride the chairlifts safely, skill, ability and knowledge are required. If you have any problems or doubts, please contact the Bike Park staff, who will help you in any necessary way.
• In case of an accident or any irregularity on the circuits, please call +376 878 001.

What are the conditions and advantages of using my Bike Pass? 

The bike pass gives access to all the lifts during the summer season and marked tracks. It does not include any type of insurance or equipment.

What should I do if I have an accident?

We have a free emergency number, 18008079. We will ask you what circuit and beacon you are on, to be able to notify the bike patrols team.

Is there a school with downhill instructors at the Bike Park? 

Pal Arinsal Bike Park Andorra has a Bike School, where both group and private lessons are given. The telephone number for bookings is +376 878 001.

Do you have a downhill equipment rental shop at the Bike Park?

There is a rental shop for downhill equipment at the Bike Park: Commençal. There are also several others very close to the La Massana Cable Car: Viladomat, Pic Negre, Riders Boutique…

Can I go with my pet?

Unfortunately, access to the Bike Park tracks with a pet (even if it is on a leash) is strictly forbidden. Pets are only allowed to enter the park as pedestrians and always on a leash to avoid possible accidents.

What should I do with my bike when I go to the restaurant?

Near the restaurant services, customers can request a free bicycle lock service, so that they can enjoy the food in our restaurants without any worries.

Do you have a locker service?

In our Bike Park we have a locker service for storing objects during the day through the company, The ski storage: https://theskistorage.com/

What types of day passes do you offer?

For 1 day, there are two kinds of Bike Pass:

• The beginner’s pass, which only includes the conveyor belt and the easiest circuits in the Planell area, and;
• The one that includes all the circuits and lifts of the Bike Park without limits.

There is also the possibility of hiring ski passes for 2, 3, 4 and up to 10 days. These can be used on non-consecutive days. (Consult the opening calendar).

When does the La Massana Gondola open?

The gondola opens on 10th June. Its opening calendar is: 10^th-12^th June, 17^th-19^th June, 24^th June to 10^th July, 18^th July to 11^th September, 17^th-18^th September, 24^th-25^th September, 1^st-2^nd October, and 8^th-12^th October.

What is the price of the Gondola Pass and how many journeys does it include?

The price of the Gondola Pass is €12 for adults, and €6 for children and senior citizens. It includes one up and one down ride per day. Each trip lasts approximately 8 minutes.

What is the Mountain Park?

The Mountain Park is a resort with multiple leisure and adventure activities to enjoy in the open air and is in the heart of the Pal sector forest, sharing facilities, lifts, and services with the Bike Park in summer, and with the ski resort in winter.

When does the Mountain Park open?

The Mountain Park opens for the 2022 season on the 10^th of June. The opening calendar is: 10^th-12^th June, 17^th-19^th June, 24^th June to 10^th July, 18^th July to 11^th September.

What are the opening hours of the Mountain Park?

The opening hours of the Mountain Park are from 10:30 am to 6:00 pm.

What activities can I find in the Mountain Park?

In the Mountain Park you can find activities such as zip lines: Big Zip and Kid’s Zip; the Rope Park in the forest; the Pekepark (with inflatable structures and ball pools); Archer; the Jump, to jump on the mat; an electric train; Karting; Tubing; a pedal car circuit; and the giant Airbag. There are also orientation circuits; hiking; and excursions in buggies, e-bikes, or mountain bikes.

These activities are suitable for children and adults?

Many of the activities are for adults and children, and some are subject to age and/or height restrictions.

How can I get to the Mountain Park?

It is possible to access the Mountain Park by road, as it is a short drive from anywhere in the county, and the views are fantastic from La Massana, through Erts and Xixerella, to the iconic village of Pal and all the way to the resort. However, you can also take the cable car from the Quart Square in La Massana (Av. del Ravell), which links to the Mountain Park in just 8 minutes.

Is there a nursery service?

During the summer season the nursery service is not available.

From what age do I have to pay for the activities?

All activities are payable. The minimum age for some activities is 18 months.

When the activity takes place, can I leave my child with the monitor? 

All the instructors of the Mountain Park activities are professionals and qualified, trained to supervise each of the activities where they are assigned, to ensure the proper functioning and safety of users.

Is it necessary to wear socks in the Peke Park?

We recommend the use of socks in the Peke Park.

Can I celebrate my birthday in the Mountain Park?

The Mountain Park offers the possibility to celebrate birthday parties with various activity packages adapted to all ages and including snacks or appetizers, and of course a birthday cake.

Which activity packages do you offer?

The Mountain Park offers different options of activity packages by age to make the most of the day and at the best price:

• Mountain Park Baby (from 3 to 7 years old);
• Mountain Park Peke (from 8 to 11 years old), and;
• Mountain Park Adult (from 12 years old).

What is the SETUP 365 pack?

This is a new 2-day service that includes a ticket for the Mountain Park in Pal Arinsal and another for the Mon(t) Màgic in Soldeu El Tarter.

What activities are there in Arinsal?

Arinsal is the main starting point for many excursions due to its proximity to the Comapedrosa Natural Park. Around the resort there are some ideal tracks for e-bike or mountain bike.

How can I access the hiking routes?

The Mountain Park map shows some of the routes that can be done within the Pal Arinsal area. Also, bearing in mind that the Comapedrosa Natural Park is in Arinsal, from there you can find some routes to reach the highest peak in Andorra, as well as the refuge, the lake… and other points of interest. Also, the GR.

Can I take the cable car to the Comapedrosa Natural Park?

Thanks to the cable car that links Coll de la Botella (Pal) with Port Negre (Arinsal), access to the Refuge and Comapedrosa Natural Park is even easier. The lift runs from 1^st July to 11^th September from 9:00 am to 6:00 pm.

Do I need a pass to go hiking in the resort?

No. You only need a pass if you want to use the lifts to access any of the hiking routes.

What can I do in the Comapedrosa Natural Park?

The Comapedrosa Natural Park offers a multitude of medium and high mountain hiking routes, as well as a wide range of flora and fauna of the Pyrenees, where some autochthonous species coexist and where you can admire, for example, representative samples of dry-stone construction. Through different paths, you can access the Refuge and the lake (with fishing enclosure) and climb up to the peak. The panoramic view, from every point, is breathtaking.

Do I need to book the refuge?

It is necessary to book your stay at the Refuge at least 48 hours in advance as places are limited (45): https://shop.vallnordpalarinsal.com/es/refugio-comapedrosa_a_492810.html

Once you book the overnight stay, extra services such as breakfast and/or dinner (menu) must be added.

Can I bring my pet?

Pets are welcome at the Natural Park, but they are not allowed to enter the Refuge and cannot spend the night there.

What is the opening and closing dates of the refuge?

The Refuge season is from 3^rd June to 11^th October 2022.

What restaurants are open in summer and what kind of food can I find there?

COLL DE LA BOTELLA offers different cuisine options in the different areas of the restaurant. Sandwiches, chips, and drinks in the CHIRINGUITO on the terrace, grilled meats in the GRILL, and rice dishes in the BISTROT, as well as many other delicious dishes.

The opening dates of COLL DE LA BOTELLA are:

• June: 10^th, 11^th, 12^th, 17^th, 18^th, 19^th, 24^th, 25^th, 26^th, 27^th, 28^th, 29^th and 30^th.
• July and August: Every day.
• September: 1^st, 2^nd, 3^rd, 4^th, 5^th, 6^th, 7^th, 8^th, 9^th, 10^th, 11^th, 17^th, 18^th, 24^th and 25^th.
• October: 1^st, 2^nd, 8^th, 9^th, 10^th, 11^th and 12^th.

EXPRESSO CAFÉ / GRILL offers a wide range of sandwiches such as frankfurters and hamburgers, as well as tapas, pasta, pizzas, and grilled meats.

The opening dates of EXPRESSO are:

• June: 10^th, 11^th, 12^th, 17^th, 18^th, 19^th, 24^th, 25^th, 26^th, 27^th, 28^th, 29^th and 30^th.
• July and August: Every day.
• September: 1^st, 2^nd, 3^rd, 4^th, 5^th, 6^th, 7^th, 8^th, 9^th, 10^th, 11^th, 17^th, 18^th, 24^th and 25^th.
• October: 1^st, 2^nd, 8^th, 9^th, 10^th, 11^th and 12^th.

The CHIRINGUITO del Planell, on its large panoramic terrace, offers as always, a multitude of hot and cold sandwiches, as well as chips, nuts, and drinks.

The CHIRINGUITO’s opening dates are:

• June: 11^th, 12^th, 18^th, 19^th, 25^th and 26^th.
• July: from 3^rd to 31^st.
• August: Every day.
• September: 1^st, 2^nd, 3^rd, 4^th, 10^th and 11^th.

The new FOOD TRUCK at the Planell, with coffees, Donuts, and more options for breakfast and snacks, is open on:

• April: 23^rd, 24^th and 30^th.
• May: 1^st, 7^th, 8^th, 14^th, 15^th, 21^st, 22^nd, 28^th and 29^th.
• June: 2^nd, 3^rd, 4^th, 5^th, 6^th, 17^th, 18^th and 19^th.

Are there any dining options? 

The COLL DE LA BOTELLA will be open for dinner, some nights between 10 June and 12 October to admire the stars or enjoy the full moon nights in a spectacular setting. You can check the opening calendar on our website: https://shop.vallnordpalarinsal.com/es/cenas-tematicas-coll-de-la-botella_r_492813.html , or call the restaurant directly on the days it is open +376 878 222.

• June: 10^th, 11^th, 12^th, 17^th, 18^th, 19^th, 24^th, 25^th, 26^th, 27^th, 28^th, 29^th and 30^th.
• July and August: Every day.
• September: 1^st, 2^nd, 3^rd, 4^th, 5^th, 6^th, 7^th, 7^th, 8^th, 9^th, 10^th, 11^th, 17^th, 18^th, 24^th and 25^th.
• October: 1^st, 2^nd, 8^th, 9^th, 10^th, 11^th and 12^th.

Do you have specific food for intolerances?

All the restaurants in Pal Arinsal have different options for food allergies and intolerances and offer different alternatives in each case. It is advisable to let the staff know when booking, or to check the menu at https://cartes.palarinsal.com/

When are the restaurants open?

Some restaurants open on 10^th June, others on 11^th June at weekends, and from 24^th June or 1^st July they are open every day until 11^th September. On the other hand, the FOOD TRACK operates on weekends in April, May, and June.

Will be open the PLA DE LA COT restaurant?

During the summer months, from 19^th April, the PLA DE LA COT will be closed until the next season 2022/23.

You can check the opening dates of the COLL DE LA BOTELLA for your day or night bookings.

• E-bike Trans Andorra 22: May 14^th.
• Maxi Avalanche: June 10^th-12^th (DH).
• Catalan Cup: June 17^th-19^th (MTB / DH).
• Climb to Arinsal: 18^th-19^th June (Motor racing) Free Josep Serra chairlift.
• Catalan Mini Cup: June 25^th.
• Trail 100 Andorra: June 26^th.
• MTB Classic Pyrenees: June 29^th – July 2^nd.
• Mountain Bike World Cup 2022: July 11^th-17^th (MTB / DH).

How to attend the UCI World Cup?

https://vallnordworldcup.com

• Junior sky running World Championships: July 22^nd-24^th (Trail) Free Arinsal-Pal Cable Car ride on Sunday 24^th
• Skyrace Comapedrosa: July 30^th-31^st (Trail) Arinsal-Pal cable car free on Sunday 31^st
• Arinsal Trial: August 6^th-7^th (Motorcycling).
• Star Classic Trial de la Bóvila: August 20^th-21^st.
• BMX Arinsal: September 3^rd.
• Kid’s Race Challenge: September 4^th (Pumptrack).
• Vertical Arinsal: October 2^nd (Trail).

What is the best way to contact Snowplus?

Download the application: https://palarinsal.com/cursos/escola-destiu/snowplus-estiu/

Contact telephone: +376 331 967 – email: snowplus@vallnord.com

What products do you offer?

Summer sports to enjoy the mountains in an alternative way. Snowplus is no longer just for winter. In summer, the school swaps skis for wheels and goes down the Bike Park tracks. But it also offers new experiences and learning with suitable options for all ages, even for the youngest ones.

When does Snowplus operate?

Snowplus theme weeks (Monday to Friday) start on 4th July and end on 9th September.

What is the philosophy of Snowplus?

• Experience the natural environment.
• Learning about mountain sports and culture.
• Emphasis on developing individual values: self-improvement, self-esteem, willpower, and self-respect.
• The objective is not always to win, but to participate.
• Group spirit and respect for the environment.
• Acquisition of the ability to feel and flow on wheels, expressing concerns and channelling energy.
• Complementing with all the activities in the surrounding environment.

What it is, and when does the camp take place?

The Snowplus Bike Camp has not yet set a date. This campus will be run by instructors from the Bike School of Pal Arinsal Bike Park Andorra, trained in first aid and by the School of Mountain Sports Professions Training (EFPEM), with a level 2 downhill qualification.

For a week, a small group, maximum of 6 children/adolescents, will enjoy the Bike Park facilities and other activities related to mountain biking and nature, always in the company of our instructors, so that they can spend a fabulous week.

Until when can you ski in Pal Arinsal?

18^th April: last day of the 2021-22 ski season.

Can I access the resort, even if it is closed?

The resort remains closed until the start of the summer season, on 10^th June 2022. Until then, all lifts are closed, and most services are not available. The use of tracks and facilities is not permitted; in any case, users who use them without the usual maintenance do so under their own responsibility and at their own risk.

What should I do if I have Black Friday / White Friday / Andorra Shopping promotional passes and I haven’t used them?

Unfortunately, the expiry date of these promotions was 18^th April 2022 after the extensions established during the pandemic, so if you have not used the ski passes purchased in 2019, 2020 or 2021, they can no longer be redeemed or used in the future.

When does the season start, and how long does it last?

The 2022/23 season starts on 2^nd December and ends on 16^th April. If the weather conditions allow it.

Which season passes do you offer?

Pal Arinsal offers 2 different season passes:

• The classic Ski&Bike valid for use in both winter and summer at Pal Arinsal, and;
• Valls del Nord, valid only during the ski season at Arinsal, Pal and Ordino-Arcalís.

Likewise, and through Ski Andorra, it is also possible to purchase a season ski pass for ski mountaineering, snowshoeing, and hiking in all Andorran resorts: Grandvalira, Ordino Arcalís, Naturland and Pal Arinsal (winter and summer).

There is no ski season pass only for Pal Arinsal (summer ski pass included free of charge).

Where can I buy the Ski&Bike Season Pass? When can I buy it?

The season passes can be purchased in advance on the website (spring 2022) https://shop.vallnordpalarinsal.com/es/forfait-temporada.html, and redeemed at the different sales points in the resort, once the summer season is over.

Where can I ski with the Ski&Bike Season Pass?

The Ski&Bike pass is valid for free use of all the slopes, lifts, and facilities at Pal Arinsal in both winter and summer (Bike Park).

Where can I ski with the Valls del Nord Season Pass?

The Valls del Nord pass is valid for skiing in Pal Arinsal and Ordino-Arcalís.

Booking in Pal or Arinsal?

Both schools have qualified professional instructors who speak different languages to help you learn both skiing and snowboarding. Likewise, both in Pal and Arinsal there are tracks and lifts adapted to all levels: from beginners with level 0 to the most demanding and experienced.

If you are staying in la Massana, perhaps the most convenient option would be to book at the Pal School due to its proximity and direct access by the gondola. In the case of staying in Erts or Arinsal, the best option would be to book at the Arinsal School.

How to book ski or snowboard lessons?

From 13 October onwards, it is possible to make a reservation for group or private lessons on the web page: https://shop.vallnordpalarinsal.com/es/escuela.html

Where do I have to show up for the class?

On the first day of the class, you must go to the school where you have booked the lessons at least one hour before the start of the class to check your booking, obtain the corresponding ticket and find out where to meet the instructor at the agreed time.

The Arinsal School is located at the foot of the slopes in the Comallemple Building (Arinsal 1,950m).

The Pal School is located at the foot of the slopes in the Planell Building (Pal 1,760 m).

Where can I stay to go to Pal Arinsal?

Pal and Arinsal are very close to any point in central Andorra, so any of the most central accommodation in the country is just a few minutes’ drive away.

If you are staying in Escaldes-Engordany or Andorra la Vella, it is only 5 or 6 km to La Massana, where you will find the cable car to Pal (18 km by road). Arinsal, on the other hand, is only 4 km from la Massana.

It is practical to stay in any of the establishments in La Massana to make the most of your stay in Pal Arinsal, whether in hotels, flats, aparthotels, or hostels: Palanques, Font, Marco Polo, Rutllan, Pui, Màgic Ski, Màgic Massana, Abba Xalet Suites, Anyós Park, Giberga, Xixerella, Ushuaia, Patagonia, Verdú, Montané, Comapedrosa, etc….

You can find these and many other options, together with the ski pass, on our web page: https://shop.vallnordpalarinsal.com/es/home.html

Where can I find out about accommodation in Pal Arinsal?

You can contact our booking office from Monday to Friday from 9:00h to 18:00h, either by phone (+376) 878 005, by Whatsapp message (+376) 62 34 62, or by email: shop.palarinsal@vallnord.com